Returns & Refunds Policy
Last Updated: November 9, 2026
At Blue Fleet Auto, we are committed to providing quality automotive parts and a fair, straightforward process for returns, exchanges, and refunds.
This policy applies to eligible purchases made through our online store and at our physical location in Trinidad & Tobago.
For online purchases, the seller is Blue Fleet Auto LLC, with local fulfillment and customer support provided by Blue Fleet Auto Limited.
For purchases made directly in-store, the seller is Blue Fleet Auto Limited.
1. Returns and Exchanges
Customers may request a return or exchange within 7 calendar days of receiving their purchase, provided that:
The item is unused, uninstalled, and in its original condition.
The original packaging is intact and reasonably undamaged.
All components, accessories, and accompanying materials are included.
Proof of purchase is provided.
The item is eligible for return following inspection.
Eligible returns may be resolved through an exchange, store credit, or full refund, based on the customer's preference and the circumstances of the return.
Refunds will generally be issued through the original payment method.
2. Incorrectly Ordered or Incompatible Parts
Customers are encouraged to verify compatibility before purchasing, particularly for vehicle-specific components.
If a customer purchases an incorrect or incompatible part, they may request a return, exchange, store credit, or refund within the 7-day return period, provided the item meets the conditions outlined in Section 1.
Customers may contact us before purchasing to confirm part numbers, vehicle specifications, or chassis number compatibility.
If we supplied an incorrect part or provided inaccurate compatibility information that the customer reasonably relied upon, the matter will be handled as an incorrectly supplied product rather than a voluntary return.
3. Defective, Damaged, or Incorrectly Supplied Items
If a product is defective, damaged when supplied, materially different from its description, or incorrect due to an error on our part, customers should contact us as soon as reasonably possible after discovering the issue.
We may request photographs, proof of purchase, or an inspection of the product to help assess the claim.
Where a product issue is confirmed, we will offer an appropriate resolution, which may include:
Replacement with the correct or equivalent product.
A full refund.
Store credit, where preferred by the customer.
The 7-day return period does not limit claims involving defective, misdescribed, or incorrectly supplied goods.
Where the return results from an incorrect, defective, damaged, or misdescribed product supplied by Blue Fleet Auto, we will cover reasonable return transportation costs, including arranging collection where appropriate.
Nothing in this section limits remedies required under applicable consumer protection laws.
4. Items Generally Not Eligible for Voluntary Return
Unless defective, incorrectly supplied, or otherwise covered by applicable consumer protection laws, the following items are generally not eligible for voluntary return:
Parts that have been installed, used, modified, or altered.
Electrical or electronic components that have been installed or used.
Items damaged through improper handling, installation, or misuse.
Products with missing components or substantially damaged packaging.
Special-order items obtained specifically at a customer's request, where the return restriction was disclosed before purchase.
Clearance or final-sale items where a return restriction was clearly disclosed before purchase.
These exclusions do not remove any statutory rights relating to defective or misdescribed goods.
5. Order Cancellations
Customers may request cancellation of an online order before it has been dispatched or prepared for collection.
Where cancellation is possible, a full refund will be issued to the original payment method.
If the order has already been dispatched, the applicable return conditions will apply.
If we are unable to fulfill an accepted order, we will notify the customer and offer an appropriate replacement, where acceptable, or a full refund.
6. Online Returns and Delivery Costs
Customers wishing to return an eligible online purchase should contact us before sending or returning the item.
For voluntary returns, including change-of-mind purchases or incorrectly selected parts, the customer is responsible for return transportation costs unless otherwise agreed.
Original delivery charges are generally non-refundable for voluntary returns where the delivery service has already been completed.
Where the return arises from an incorrect, damaged, defective, or misdescribed product supplied by Blue Fleet Auto, we will cover reasonable return transportation costs and arrange collection or return instructions as appropriate.
Customers should not send items through a courier without first arranging the return with us.
7. Refund Processing
Approved refunds will ordinarily be issued using the original payment method.
For online card payments processed through Stripe, refunds generally take 5–10 business days to appear after processing, depending on the customer's bank or card issuer.
For eligible in-store refunds, the payment method and refund arrangements will be confirmed with the customer.
Refund timing may vary according to the payment provider or financial institution.
Any agreed refund will be processed within a reasonable time, subject to applicable law.
8. How to Request a Return or Refund
To request a return, exchange, or refund:
Contact us by WhatsApp, telephone, or email.
Provide your order number, invoice, receipt, or other proof of purchase.
Explain the reason for the request and provide photographs where helpful.
Follow the return instructions provided by our customer support team.
Products may need to be inspected before a return or refund is approved.
For in-store purchases, eligible items may be returned to our warehouse during normal business hours, subject to prior confirmation where appropriate.
9. Customer Responsibilities
Customers are encouraged to inspect their purchases promptly upon receipt and verify part compatibility before installation.
Where a defect or product issue is suspected, customers should stop using the affected item where appropriate and contact us.
Improper installation, modification, misuse, or damage caused after purchase may affect eligibility for a voluntary return or warranty claim, but does not automatically
eliminate rights relating to an unrelated original defect.
10. Consumer Rights
This policy is intended to operate in accordance with applicable consumer protection laws, including those of Trinidad & Tobago where applicable.
Nothing in this policy excludes, limits, or overrides any mandatory consumer rights or remedies available under applicable law.
Where a conflict arises between this policy and applicable law, the applicable law shall prevail.
11. Contact Information
For returns, exchanges, refunds, or product-related concerns, please contact:
Blue Fleet Auto
Phone / WhatsApp: +1 (868) 312-7084
Email: info@bluefleetauto.com
Website: www.bluefleetauto.com
Returns and Collection Location:
Blue Fleet Auto Limited
Bahadoor Street, California
Trinidad & Tobago
Online Seller: Blue Fleet Auto LLC, Pennsylvania, United States.
In-Store Seller: Blue Fleet Auto Limited, Trinidad & Tobago.